Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which it was received—unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To start a return, please contact us at haloandharley@outlook.com. Once your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for providing and paying for the return shipping label.
Please note that all approved returns are issued STORE CREDIT ONLY, which may be used to purchase another item. Items sent back without first requesting a return will not be accepted.
Returns must be sent to the following address:
Once approved an address will be provided
You can always contact us with any return-related questions at haloandharley@outlook.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item for store credit and place a new order once the return is approved.
Return Processing
We will notify you once we have received and inspected your return. Approved returns will be issued store credit only.
If more than 14 business days have passed since your return was approved and you have not received your store credit, please contact us at haloandharley@outlook.com